Shipping and Delivery Policy

This shipping policy only applies to Australia, currently we do not offer international shipping.

Shipping Partners : Orders are usually shipped by using UPS, FedEx, and DHL.

Handling Time, Transit Time and Order Cutoff Time:

Order cut-off Time: 17:00 (GMT+10:00) Australian Eastern Standard Time (Sydney)
Handling time: 1-2 days (Monday – Friday)
Transit time: 7-8 days. (Monday – Friday)
Shipping Rate: Free shipping for all orders within Australia.

Shipping Status :

You'll get a shipment confirmation email with your tracking number as soon as your purchase ships, which you can track at Track Your Order page. Don't worry if you don't immediately get a shipment confirmation email! We'll make sure to deliver the items by the delivery date or dates specified at checkout because we are aware of them.

Address/phone change

If you wish to change the telephone number or address reserved when placing your order, please contact us as soon as possible before the order is dispatched. Once the order has been dispatched, we will not be able to change the details. In this case, you can request a return and place the order again.

Contact us with the information below:

Store Name: Oriavenue
Business address: Utrechtseweg 341, Amersfoort, Utrecht, 3818 EL, the Netherlands

Phone number: +31657855386
E-mail: info@oriavenue.com

Opening hours customer service:
Monday - Friday: 9:30 - 18:00
Saturday - Sunday: 12:00 - 17:00
(GMT+10:00) Australian Eastern Standard Time (Sydney)