Return and Refund Policy
At Oriavenue, we strive to ensure that you are satisfied with your purchase. However, if you need to return or refund your product, the following policy applies:
Returns
Our return policy is based on the delivery date, not the purchase date. This ensures you have sufficient time to inspect and return your product if necessary. You have 30 days from the date you receive your product to initiate a return. Unfortunately, returns cannot be accepted after this period.
Eligibility for returns
To be eligible for a return:
- The item must be unused and in the same condition as when received.
- The product must be in its original packaging.
- Proof of purchase (e.g., order confirmation or receipt) must be provided.
Items that do not meet these conditions or are returned after 30 days are not eligible for a return or refund.
Order cancelation
Once a order has been placed, it cannot be canceled . However, you can return product, and order a new one. But you do have to pay for the return costs.
Damaged on arrival
If your item is damaged upon arrival, contact us within 30 days of receiving the product. Provide photos of the damage and your proof of purchase. We will arrange a replacement or refund, and we will cover the potential return shipping cost.
Return due to change of mind
If you change your mind about your purchase, you can return the product within 30 days of delivery. The item must be unused and in its original packaging. The customer is responsible for return shipping costs and the return label.
Wrong product received
If you receive the wrong product, please contact us at info@oriavenue.com within 30 days. Provide a photo of the incorrect item and your order details. We will send the correct product and cover the return shipping cost for the incorrect item.
Exchanges
We do not offer direct exchanges. However, you can return the unwanted item within 30 days of delivery and place a new order for the desired product. You do have to pay for the return costs.
Return Label
If you need to return an item, please make sure to create a return shipping label and include it with your shipment before sending it back to us. Please note that the customer is responsible for return shipping costs and we do not provide pre-paid return labels.
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 14 days and credited to the original payment method.
Late or missing refunds
If you have not yet received a refund even after 14 days, check first with your bank account.
Then contact your payment provider/company, it may take some time for your refund to be officially transferred.
Restocking fee
We do not charge any restocking fees for returned items. If you need to return a product, you can do so without worrying about additional costs.
Shipping for returns
You are responsible for paying the shipping costs for returning any of your items (with the exception of defective and/or incorrectly received items).
It is expected to return the items with a traceable shipping service or shipping insurance. The sender is always responsible for the shipment and we cannot guarantee that we will receive your returned item if you post them without traceable shipping.
Contact us with the information below:
Store Name: Oriavenue
Business address: Utrechtseweg 341, Amersfoort, Utrecht, 3818 EL, the Netherlands
Phone number: +31657855386
E-mail: info@oriavenue.com
Opening hours customer service:
Monday - Friday: 9:30 - 18:00
Saturday - Sunday: 12:00 - 17:00
(GMT+10:00) Australian Eastern Standard Time (Sydney)