Frequently Asked Questions
What types of payment do you accept?
We accept these payments methods.
- Visa
- Mastercard
- American Express
- Maestro
- Apple Pay
- Google Pay
- PayPal
- Klarna
- Zip
- Afterpay
Is your delivery free?
- Yes, we offer free shipping for all orders in Australia.
What currency is the store and it's products in?
- All products displayed on our website are in AUD.
How long will my delivery take?
- Our Order cut-off Time: 5 PM (GMT+10:00) Australian Eastern Standard Time (Sydney)
- Handling time: 1-2 days (Monday – Friday)
- Transit time: 7-8 days (Monday – Friday)
What is the time period of returns?
You can return the goods within 30 days of receiving them.
Can I Exchange an Item?
- Unfortunately, we do not accept exchanges. However, you can always return your items within 30 days and place a new order.
When will I get paid after returning my product?
Once we have received and approved the return, your refund will be processed and will be automatically issued within 14 days to the payment method you placed the order with.
Contact us with the information below:
Store Name: Oriavenue
Business address: Utrechtseweg 341, Amersfoort, Utrecht, 3818 EL, The Netherlands
Phone number: +31620517686
E-mail: info@oriavenue.com
Opening hours customer service:
Monday - Friday: 09:30 - 18:00
Saturday - Sunday: 12:00 - 17:00
(GMT+10:00) Australian Eastern Standard Time (Sydney)
We aim to reply to your e-mail within 1 day